Mailing Address 
P.O. Box 311051
Houston, TX 77231
  713-726-1219

Reservations are strongly recommended.  

Reservations that are not claimed at 5 minutes before the performance may be released to stand-by patrons. 

 

 

Late Seating Policy:

Due to the seating configuration of the Spring Street Location, we will not be able to seat any patrons after the show begins. In addition, no refunds will be provided if patrons arrive late. If you have any concerns about navigating the Spring Street building, please know that volunteers will be located at all entrances to direct patrons, and you can view a map of the building here. 

 

 

Our Refund Policy:

Upon request, for any patron cancellation prior to 24 hours of a performance, the Company OnStage will issue a refund for tickets purchased through the Company OnStage or Eventbrite website. Upon request, for a later cancellation up to 5 minutes before a show, or for tickets purchased through Goldstar, the Company OnStage will issue a coupon that may be used for a future performance of any show of the same ticket price in the current season.

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Tickets must be picked up 5 minutes prior to the opening of any show. Tickets unclaimed after this time will be released to stand-by patrons if the show is sold out. Requests for refunds or coupons should be made at the Box Office, through the contact form on our website, or by calling 713-726-1219 to leave a message.

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If Company OnStage must cancel a performance for weather or any other reason, all patrons are entitled to a refund or coupon at patron’s option.